Policy

At Maven, we want you to love every piece you get from us! If something isn’t quite right, don’t worry—we’ve got you covered.

1. On-the-Spot Exchange/Return

When your order arrives, take your time to inspect it.
If you decide it’s not what you were looking for, you can return or exchange it right then and there—just cover the return shipping fees.
This option is only available during delivery.

2. Exchange After Delivery

Need a different size or color? No problem! You can exchange your item within 14 days of delivery.
Just make sure the item is unworn, unwashed, with tags attached, and in its original packaging.
To arrange an exchange, reach out to us on Instagram @maven_eg
Please note: shipping fees for exchanges are the customer’s responsibility.

3. Refunds

While we don’t offer refunds unless there’s an issue, we’re happy to replace items that are defective or damaged.
If this happens, let us know within 48 hours of receiving your order, and share a few photos of the issue.
Approved refunds will be processed back to your original payment method within 7-10 business days.

4. Items That Can’t Be Returned or Exchanged

Customized or sale items can’t be returned or exchanged unless they arrive damaged.
We can’t accept returns on items that have been worn, washed, or altered.

5. Shipping Costs

For exchanges or on-the-spot returns, the shipping fees are on us if the item is defective. Otherwise, these fees will be the customer’s responsibility.
We always recommend using a tracked shipping service for peace of mind!

If you have any questions, feel free to DM us on Instagram @maven_eg. We’re here to help! 💌